RADD Chat is an easy-to-use HIPPA-compliant web application that integrates with Twilio, a third-party service, to allow researchers to communicate with study participants via phone call and SMS. RADD Chat is highly configurable, with the ability to route incoming calls based on research staff availability, as well as customize voicemail and away messages. RADD Chat includes a powerful suite of tools to streamline communication with participants, enabling study teams to send and/or schedule bulk text messages, administer SMS surveys, and track participant engagement in a centralized location. Additional features for RADD Chat can be custom-built to meet your team’s needs!